Admissions & Open Access

Is New Brunswick Counseling Center right for you?

Thank you for considering New Brunswick Counseling Center and Burlington Comprehensive Counseling (BCC) for your care. We are CARF-accredited and provide:

  • Behavioral health (mental health) services
  • Substance use services
  • Medication-assisted treatment (MOUD) for opioid use disorder

Our approach is patient-centered, judgment-free, and trauma-informed. We partner with you to set goals that matter to you—and support you every step of the way.

Ready to start?

  • Schedule an Evaluation (guaranteed date/time)
  • Same-Day Open Access (Walk-In) (first-come, first-served)

How to Start Care (What to Expect)

Step 1: Request an Evaluation

 Schedule online or choose a same-day open-access time. If you need help, call:

  • New Brunswick: 732-246-4025 ext. 109
  • Mount Holly/Burlington: 609-267-3610 ext. 109

Step 2: Complete Pre-Admission Forms

You’ll receive a confirmation email with a secure, HIPAA-compliant DocuSign link. Completing forms ahead of time shortens your visit.
 No device or having trouble? Arrive 30 minutes early and we’ll help you complete everything on site.

Step 3: Your Evaluation

 You’ll meet with our team to review your needs, strengths, and preferences. Together we’ll make a personalized plan and next steps.

Note: For services that include medications (e.g., MOUD), additional medical steps may be required for your safety and by law.

Two Ways In: Scheduled vs. Open Access

Option A — Scheduled Appointment (Guaranteed Slot)

  • Choose a date/time that works for you.
  • Best if you prefer a set appointment or need a specific clinician/program.
  • If you need to reschedule, just let us know—life happens.

Option B — Open Access (Same-Day Walk-In)

  • First-come, first-served evaluations during posted Open Access Hours.
  • If we reach capacity, we’ll offer the next available open-access time or help you book the soonest scheduled slot.

Tip: Complete DocuSign before you arrive to save time.

What to Bring (If You Have Them)

  • Photo ID
  • Insurance card (if insured)
  • Medication list or prescription bottles
  • Any referrals (DCF, court, hospital, primary care, etc.)

If you don’t have these today, come anyway—we’ll help you figure it out.

Insurance, Funding & Costs

We accept Medicaid and Medicare and many commercial plans (call to confirm we’re in-network).
If you are uninsured, we’ll help you complete NJ Medicaid Presumptive Eligibility and review state funding options.
We are also contracted with the NJ Department of Children and Families (DCF) for substance use services—contact your case worker for referral guidance.
Need help understanding coverage or costs? Call us—we’ll walk you through it.

Locations

New Brunswick

  • 320 Suydam Street
    New Brunswick, New Jersey 08901

Mount Holly / Burlington

  • 605 High Street Mount
    Holly, New Jersey 08060

Open Access & Scheduling Information

New Brunswick (NB) – Open Access Hours

Mon-Thurs 6:00 AM – 6:00 PM
Friday 6:00 AM – 1:30 PM

Mount Holly/Burlington (MH/B) – Open Access Hours

Mon-Thurs 6:00 AM – 3:00 PM
Friday 6:00 AM – 1:30 PM

Accessibility & Preferences

  • Telehealth available for many services (secure, HIPAA-compliant video).
  • Language access and interpreter services available—please let us know your preference.
  • You’re welcome to bring a support person to your evaluation.
  • We are committed to privacy (HIPAA & 42 CFR Part 2) and a judgment-free space.

After Your Evaluation

  • You’ll leave with a clear plan (services, schedule, and first appointments).
  • If labs, medical review, or authorizations are needed, we’ll explain the timeline and next steps.
  • We’ll coordinate with your referrer or case worker (with your consent).

For Referrers (DCF, hospitals, courts, providers)

  • Send clients during Open Access Hours or book an evaluation.
  • Include any helpful documentation (consent, discharge summaries, labs).
  • We’ll confirm attendance and follow-up with appropriate releases.

Need Help Now?

If you’re in immediate danger or experiencing a crisis, call 911 or 988 (Suicide & Crisis Lifeline), or go to the nearest emergency department.

FAQs

Plan for 60–90 minutes; complex needs may take longer.

Some services require medical steps first. We’ll explain exactly what to expect.

Yes—come in. We’ll help with NJ Medicaid Presumptive Eligibility and state funding options.

Often yes. Ask about telehealth when you book.